Answers to F&Q about payments. about the applications and settings.
What to do, if…
The terminal shuts down in the middle of the day?
The terminal reboots itself every 24 hours to maintain continuity of operation. We recommend turning it off overnight or turning it on when it is least used. It will then restart every day at this time.
I don’t want to have PIN to Cashier 0000 and to Manager 1111?
You can change the PIN in the Dotypay app. After pressing Menu (the 3 line icon in the upper left corner), select Change PIN. First enter the recent PIN and then enter the new PIN twice. You are setting the PIN for the user you logged into the app under.
I can’t make the settlement or I don’t know where to create it?
You can only make a settlement under login as Manager. It is done via the Menu (the 3 line icon in the top left corner). Select the Settlement section. Here you need to scroll down a bit and select Z Report. The X Report button will only print the current interval status (useful when changing shifts, for example).
I received an active terminal, but I don’t know how to accept payments?
On the home screen (Launcher), select the DOTYPAY application. Click on Menu (the 3 line icon in the top left corner) and select log in. Log in with your PIN – Manager 1111 and Treasurer 0000.
I want to accept electronic meal vouchers (cards)?
Dotypay payment terminals are able to accept electronic meal vouchers from following companies: UP, Edenred, Benefit Plus Sodexo and Naše stravenka.
If you are interested in using electronic meal vouchers from any of these companies, please contact Dotypay customer support or you can apply for card acceptance on the Dotypay portal. For more information, please see Stravenkove karty.
I have to cancel transaction on the terminal?
If you need to cancel the last transaction, go to the Dotypay application and select the Cancel function and confirm the transaction cancellation request (OK). If you need to cancel an older transaction, you need to use the Return function (only the Manager user can use this function). Enter the amount to be refunded to the customer and select Next. The customer attaches or inserts the card and the amount is added to the card.
For more detailed information, please refer to Dotypay application functions.
I can’t get into the terminal settings and it asks for PIN?
For security reasons, access to the terminal settings (Android) is blocked. Login is for the use of Dotypay specialists. If you need to access the advanced settings, please contact customer support.
My terminal is not accepting payments?
First check that you have a terminal connected to the internet. Then contact Dotypay customer support.
There is a new update available on the terminal?
The new update can be sent to your terminal automatically or appear after synchronization with the server (New configuration > Apply is available). Keeping your terminal updated is important for its functionality. Updates include fixes, changes and new features. If an update is interrupted or looping, please contact Dotypay Customer Support*.
I want to use one payment terminal for multiple companies (multiple IDs)?
Yes, Dotypay payment terminal is able to provide Multi TID. In case you want to tag with another company on 1 device, it is necessary that both (all) companies have approved payment functions. In case you are interested in this feature, please contact DOTYpay customer support.
I want to enter a tip when paying by card?
In case you are interested in Tip please contact Dotpay Customer Support.
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