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Dotypay application

In this chapter you will find information on the individual payment functions that the Dotypay application offers. After activating the terminal and applying the configuration, the Dotypay application will be added to your home screen (Launcher).This application…

Dotypay portal

The customer account on the portal Dotypay is free of charge. You can manage your data and submit applications through it today. We are preparing other interesting features for you, especially transaction reports and statements. You can log in to the portal on the…

Dotypay payment terminal

Dotypay uses a modern type of payment terminal, which is also called a smart terminal. You can use it almost everywhere. Appearance of the payment terminal Technical specifications Battery Li-ion 2600 mAh x 7.2V…

Dotypay application management (Menu)

Dotypay application » Dotypay application management (Menu)

Application management Clicking on the 3 lines symbol in the upper left corner will display the 1 Menu of the application with these options: 2 Transaction – overview. 3 Settlement list – a list of currently open intervals and already closed intervals…

Features of the Dotypay application

Dotypay application » Features of the Dotypay application

The Dotypay application offers the following functions to the user: Sale Reversal Return Pre-auth Settlement MOTO

Functions of the Dotypay portal

Dotypay portal » Functions of the Dotypay portal

The Dotypay portal offers a number of functions, of course there is data editing, creating outlets, submitting applications, you can also use the portal to track turnover at your terminals, transactions for individual days with a detailed overview of the cards used…

Requests and the Dotypay portal

What to do if… » Requests and the Dotypay portal

Answers to F&Q about requests for payment services and Dotypay portal. What to do if,… I want to change my bank account number? Please contact customer support Dotypay. They will fill out a change request form with you and send it to your email. In reply to…

I would like to have a payment terminal

If you are interested in our offer and want to purchase a Dotypay payment terminal, do not hesitate to contact the sales department at 222 264 278 or via the demand form on the Dotypay website – Are you interested in a payment terminal? First of all, you have to…

What to do if…

In this section you will find answers to the most common questions divided into categories: Terminal functions What to do if the terminal shuts down in the middle of the day at the least convenient time? What to do if I don’t want a PIN for cashier 0000 and…

Terminal functions

What to do if… » Terminal functions

Answers to F&Q about payments. about the applications and settings. What to do, if… The terminal shuts down in the middle of the day? The terminal reboots itself every 24 hours to maintain continuity of operation. We recommend turning it off overnight or…

Device configuration

Superior features » Device configuration

Receipt settings QR payment Variable symbol Tips Screen timeout KIOSK mode

Contact Us

Dotypay Customer Service Do you need any help with a request for payment services, Dotypay application features, terminal setup or do you have technical issue? Do not hesitate to contact the Customer Service: Phone: +420 222 264 279 E-mail:…

Application

What to do if… » Application

Answers to F&Q about applications. What to do when… I accepted a card payment yesterday, but the money hasn’t arrived yet? The transfer of funds to your bank account is in the Czech Republic within 4 business days and in Slovakia within 2 business days…

Terminal activation

If you have been notified that your request has been approved and you already have the payment terminal in your possession, you can use the activation PIN to activate the payment services. You can either activate the terminal yourself using the instructions below or…

Screen timeout

Superior features » Device configuration » Screen timeout

The automatic shut-off saves battery and is recommended to activate it when you manually enter payments into the terminal. On the other hand, when connecting the terminal to the cash register, we recommend leaving the automatic shutdown off. When the automatic screen…

Tips

Superior features » Device configuration » Tips

The Tipping function will be used especially by gastro businesses. It is an extension of the function Sale. After entering the amount of the sale, the terminal will also prompt you to enter the tip, the rest of the transaction takes place as a standard sale. On the…

Variable symbol

Superior features » Device configuration » Variable symbol

With the Variable Symbol function, you can assign a VS to the transaction when paying at the terminal. For example, if you issue invoices to your customers, they can pay them at your terminal by card and you can use the VS to specify which invoice the payment relates…

Payments

What to do if… » Payments

Answers to F&Q about payments. What to do if,… I have accepted a card payment, but the money has not yet arrived in my account? The funds are disbursed to your bank account in* the Czech Republic within D+3 business days* and in Slovakia within D+1 business…

I would like to accept card payments

In order to activate the payment functions on the terminal, it is necessary to fill out the request and upload it together with other documents to a secure storage. Afterwards, the request is assessed. The approval process takes 1-2 weeks. After approval, it is…

Introduction

Welcome to the Dotypay User Guide. Here you will find all the information on how to get a payment terminal, how to subsequently work with it and use its functions. In this guide, you can use the keyword search, or use the classic search. All articles are also linked…

KIOSK mode

Superior features » Device configuration » KIOSK mode

The Dotypay terminal has the KIOSK mode function. You can use this function if you wish to have the terminal connected to the cash register (Dotypay) and use it only for payments entered via the cash register. Are you interested in the KIOSK mode function? In case…

QR code

Superior features » Device configuration » QR code

Thanks to the QR code function, your terminal will be able to read these codes. For example, if you issue invoices with a QR code to your customers, they can pay them at your terminal by scanning the code from the invoice. This is an extension of the function Sale.…

Multi TID

Superior features » Multi TID

The Multi TID feature allows you to have multiple IDs* using the payment terminal. You can use this function, for example, if you are selling in the same premises with another business and you do not want to buy each of your devices, but you just need to accept…

Meal vouchers

Superior features » Meal vouchers

Dotypay terminals can accept meal voucher cards from Edenred, Pluxee, Benefit plus, Naše stravenka and Up. How do I apply for acceptance of meal vouchers? In case you have already approved the payment functions and know your login details to…

Superior features

We are constantly working on developing new features and improving existing ones. Available advanced features Savings Cards Taxes Multi TID QR code Variable symbol KIOSK mode

MOTO

Dotypay application » Features of the Dotypay application » MOTO

The function is used to accept payment remotely without having to attach the card to the terminal by communicating/entering card details at the payment terminal. This includes the card number, expiry date and CVV code. To create a payment, click on the 1 MOTO icon.…

Credit cards

Types and description of payment cards The Dotypay payment terminal is able to read a payment card using: 1. Magnetic stripe The card can be swiped in both directions (top to bottom or bottom to top), with the magnetic strip towards the device. Swipe the card…

Internet connection

Terminal activation » Internet connection

Whether you activate the terminal by yourself or with the help of Dotypay customer support, you must first load the terminal and connect it to the internet after switching it on. !For security reasons, the terminal cannot be connected to unsecured Wi-Fi (Wi-Fi without…

Terminal Home Screen (Launcher)

When you start the terminal, the home screen (Launcher) will be loaded. This is a basic screen from which you can click on the appropriate icons to access the store or launch applications. Launcher 1 Launching…

Terminal activation – instructions

Terminal activation » Terminal activation – instructions

If you have a terminal connected to the internet, inserted reel and a payment card ready, you can proceed to activation. Deactivation Demo version On the Launcher home screen, click the 1 Menu button on the top left. In the list, select 2 Subscribe. Activation -…

Transactions

Dotypay portal » Functions of the Dotypay portal » Transactions

In this section you will find a list of transactions (online). You can filter the list according to the relevant filter fields or click on the detail of individual transactions. Here you will find all the transactions that have taken place on your terminal and…

Statements and payments

Payments Individual payments are not credited to the account separately, but as a single payment. The amount credited is already net of fees. The money is credited to the account within 3 days (D+3) from the date of the transaction. Statements Statements are sent…

Complaints

Do you want to claim a payment terminal? Contact Dotaypay Customer Support at + 420 222 264 279 or by email at podpora@dotypay.com. If the support staff fails to resolve your problem with the terminal, they will create a complaint and forward it to the complaints…

Receipt settings

Superior features » Device configuration » Receipt settings

The receipt from the payment terminal primarily functions as an immediate confirmation to verify the validity of the payment. The receipt can be printed either directly by the payment terminal or a cash register, if the terminal is connected to one. Receipt…

SIM card

Terminal activation » SIM card

In case you do not have Wi-Fi on your premises or you have a mobile premises, you can connect the terminal to the Internet via a data SIM card. *For Dotypay terminals we offer a data SIM card for 50 CZK per month. In case of interest contact sales…

Sale

Dotypay application » Features of the Dotypay application » Sale

The function is used to make payments with Visa, Mastercard and Maestro. To make a payment, click on the icon 1 Sale, then enter the amount and confirm it 2 Further. If you have activated the function Tip, you will be able to enter it. Whether you tip or not, click 3…

Supported optional applications

You can download the POS systems and applications supported by the terminal directly on the device in the Apps Market. Supported apps Dotykačka Profi Účtenka Mobile Waiter Dotykačka Reliable and easy to use checkout system for small and medium-sized…

Dashboard

Dotypay portal » Functions of the Dotypay portal » Dashboard

The Dashboard section is the default section of the Dotypay portal. Data from terminals are processed and displayed in 2 graphs – Total Sales Graph and Transaction Types Graph. Graph Total Sales The graph shows an overview of sales for the time period you have…

Thermocouple insertion

Terminal activation » Thermocouple insertion

Specifications Colour white Width 58 mm Diameter 40 mm Length approx. 18 m Instructions Open the cover for inserting the thermo disc by lifting the cap located on the top of the device and sliding it…

Device settings

Dotypay portal » Device settings

If you wish to activate a superior function on the terminal (QR payment, VS, gratuity, etc.) or modify the receipt footer, you no longer need to call customer support. The terminal can be conveniently set up via our Dotypay portal via the Configuration section and…

Branches

Dotypay portal » Functions of the Dotypay portal » Branches

On the portal you will find an overview of your companies that use our services, including all your establishments. You can edit or add companies and establishments. Editing of business entity data If you have multiple IDs registered under the same login data, just…

Adding another user

Dotypay portal » Adding another user

When registering on the portal or completing an application with the sales department staff, a basic user is assigned on the portal under the registered ID number, who is also the main contact person for the company. This user is assigned an e-mail address that allows…

Billing

Dotypay portal » Functions of the Dotypay portal » Billing

The billing section is divided into 3 subsections Sales, Payments and Fee Overview. The section also contains information that can be found on the daily and monthly statements, which are automatically emailed if you choose. Here you will find information on transaction…