In this section you will find answers to the most common questions divided into categories:
Terminal functions
- What to do if the terminal shuts down in the middle of the day at the least convenient time?
- What to do if I don’t want a PIN for cashier 0000 and manager 1111?
- What to do if I can’t make a closing or I don’t know where to create one?
- What to do if I get an active terminal but I don’t know how to accept payments?
- What to do if I want to accept electronic vouchers (cards)?
- What to do if I need to cancel payment on the terminal?
- What to do if I can’t get into the terminal settings and it asks for my PIN?
- What to do if it doesn’t work to accept payments?
- What to do if is there a new update available on the terminal?
- What to do if I want to use the payment terminal abroad? Is it possible?
- What to do if I want to use one payment terminal for multiple companies (multiple IDs)?
- What should I do if I want to enter a tip when paying by card?
Payments
- What to do if I accepted a card payment two days ago, but the money hasn’t arrived in my account yet?
- What to do if my payments have arrived, but not from the customer’s account, but all from the same account. How should I process these payments in the accounting?
- What should I do if I don’t know how to credit payments and deduct fees?
- What to do if I don’t get a statement for the payment terminal?
- What to do if someone pays by card at the terminal and wants to know what they will see in their bank account?
- What to do if I temporarily don’t use the payment terminal (no transactions go through it)? How and where do I pay the minimum monthly transaction fee?
Applications and the Dotypay portal
- What to do if I need to change my account number?
- What to do if my application takes a long time to be approved and my terminal hasn’t arrived yet?
- What to do if I need to activate the terminal? Who will come?
- What to do if my access to the Dotypay portal is not working?