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Termination or suspension of services

Do you need to suspend payment services for a certain period of time or do you wish to disable them? See the subsections for instructions on each situation. Suspension and renewal of payment services Termination of payment services Termination of payment services…

Branches

Dotypay portal » Functions of the Dotypay portal » Branches

On the portal you will find an overview of your companies that use our services, including all your establishments. You can edit or add companies and establishments. Editing of business entity data If you have multiple IDs registered under the same login data, just…

Devices

Dotypay portal » Functions of the Dotypay portal » Devices

The portal can also display a list of payment terminals where you can see their identification, a list of services activated on the terminal, when the terminal was last online and the system version of the payment terminal. List of devices The Serial Number (SN) or…

I would like to accept card payments

In order to activate the payment functions on the terminal, it is necessary to fill out the request and upload it together with other documents to a secure storage. Afterwards, the request is assessed. The approval process takes 1-2 weeks. After approval, it is…

Contact Us

Dotypay Customer Service Do you need any help with a request for payment services, Dotypay application features, terminal setup or do you have technical issue? Do not hesitate to contact the Customer Service: Phone: +420 222 264 279 E-mail:…

Requests and the Dotypay portal

What to do if… » Requests and the Dotypay portal

Answers to F&Q about requests for payment services and Dotypay portal. What to do if,… I want to change my bank account number? Please contact customer support Dotypay. They will fill out a change request form with you and send it to your email. In reply to…

Complaints

Do you want to claim a payment terminal? Contact Dotaypay Customer Support at + 420 222 264 279 or by email at podpora@dotypay.com. If the support staff fails to resolve your problem with the terminal, they will create a complaint and forward it to the complaints…

Multi TID

Superior features » Multi TID

The Multi TID feature allows you to have multiple IDs* using the payment terminal. You can use this function, for example, if you are selling in the same premises with another business and you do not want to buy each of your devices, but you just need to accept…

Functions of the Dotypay portal

Dotypay portal » Functions of the Dotypay portal

The Dotypay portal offers a number of functions, of course there is data editing, creating outlets, submitting applications, you can also use the portal to track turnover at your terminals, transactions for individual days with a detailed overview of the cards used…

Application

What to do if… » Application

Answers to F&Q about applications. What to do when… I accepted a card payment yesterday, but the money hasn’t arrived yet? The transfer of funds to your bank account is in the Czech Republic within 4 business days and in Slovakia within 2 business days…

Terminal activation

If you have been notified that your request has been approved and you already have the payment terminal in your possession, you can use the activation PIN to activate the payment services. You can either activate the terminal yourself using the instructions below or…

I would like to have a payment terminal

If you are interested in our offer and want to purchase a Dotypay payment terminal, do not hesitate to contact the sales department at 222 264 278 or via the demand form on the Dotypay website – Are you interested in a payment terminal? First of all, you have to…

Payments

What to do if… » Payments

Answers to F&Q about payments. What to do if,… I have accepted a card payment, but the money has not yet arrived in my account? The funds are disbursed to your bank account in* the Czech Republic within D+3 business days* and in Slovakia within D+1 business…

Dotypay portal

The customer account on the portal Dotypay is free of charge. You can manage your data and submit applications through it today. We are preparing other interesting features for you, especially transaction reports and statements. You can log in to the portal on the…

Pre-auth

Dotypay application » Features of the Dotypay application » Pre-auth

The function is used to hold funds on the account / card for several days depending on the rules of the issuing bank. The transaction is booked and credited to the merchant’s account only after the payment has been completed by the merchant (e.g. after…